Client Services & Support

As your main AnswerConnect contact, your Account Managers will help you with whatever you need to increase the success you enjoy with our services and maximize our combined potential:

• Account Setup and Changes

  Once you've signed up through our website or our Sales Team, Account Managers will be there every step of the way to help you set up and customize your account. After your account is created, we realize that you'll want to change your options periodically. Account Managers help you edit your account, change on-call options, or modify your monthly plan.

• Creating or Modifying Scripts

  Businesses evolve, and your scripting should reflect the latest in your company. Your Account Managers will guide you through building an effective script for our Business Support Associates. If ever you need it changed, we'll be more than happy to walk you through that process, too.

• Billing Questions

  Our Account Managers are trained to work with you, to ensure that your experience with billing and accounts receivable is easy and user-friendly. We're happy to answer any questions about your monthly statement, and to resolve any issues quickly and effectively.

• Technical Support

  Problems with or questions about your customized AnswerConnect email, call forwarding, or software? Account Managers will help you there, too. We aim to fit your needs, and our specialized Associates will work with you to get the results that you want.

• Adding New Features

  Did you know that AnswerConnect goes above and beyond simply answering your customers' calls? Our advanced features include embedding web chat into your site and event-to-talk. Our staff on Client Services and Support can tell you more, and even help implement these changes.

Account Managers are your own one-stop shopping resource with AnswerConnect. Whatever you need--whether that be a simple question, giving us praise, or voicing a concern--our entire team of Client Services and Support Associates are here for you, day and night.

Our personalized support, with both day and night availability, can't be beat. We know you, and we know your account and needs. Let our support staff help you via phone at 1-800-525-1315 or email at clientservices@answerconnect.com.