A focused team approach, producing caring results.
You wouldn't hire a plumber to operate on your heart. So why would you entrust your customers, members, and patients to a one-size fits all answering service or contact center solutions provider when you could hire specialists instead?
We train our team on HIPAA protocols, medical terminology, and other industry knowledge. Our Team Medical gains daily experience, knowledge, and ongoing coaching on healthcare specific call types. Expertise is mastered with ongoing learning, training, and exposure to a focused profession.
We seek employees with an interest or background in the healthcare industry. Each team member undergoes an intensive screening process to ensure that they're competent, friendly, and principled. Our goal is to deliver to our clients and yours a caring, empathetic, knowledgeable call experience.
From doctors and hospitals to pharmaceutical or medical device companies, and health plans, we offer superior customer care solutions via multi-channel contact including telephone, email, and web chat. Team Medical can help your organization acquire new patients, retain existing members, and enhance patient care - all at competitive rates.