In today’s world of ecommerce and mobile technology, opportunity can come any time, from just about anywhere. For small and medium-sized businesses, it can be challenging to keep up. We developed Active Response to help our customers handle the 24/7 business cycle.
An Active Response is an action triggered by a certain event. Here are a few examples:
- A customer clicks a button on your site, generating an Active Response. We call them within two minutes and let them know a specialist will be in touch soon.
- You have an appointment on your calendar for tomorrow. We call the party to confirm.
- A customer emails your support address. In response, we call your technician to let them know there’s a problem.
- You run a radio ad asking customers to text a marketing number. We respond with a phone call, ask a few questions, and forward the best leads to you.
You can even provide us with a list of clients or prospective clients you need called. We’ll create an Active Response for each one and our agents will work down the list, gathering lead-qualifying information. We can email you their answers or transfer the best leads through to your cell phone.
We know this system works, because we use it internally—about 13,000 times a month. Our average response time for AnswerConnect clients’ Active Responses was less than three minutes in September 2014, and we’re always working to get faster and better.
With Active Response, your business is never closed. We’re ready to answer, day or night, whenever your customers contact you. Best of all, Active Response is included free with your AnswerConnect plan.
