Answering Service Pricing
When you’re reviewing answering service pricing, weigh those pay-per-use costs of transferring your calling service and administrative support to a calling center against onsite personnel. Prepare to be surprised.
Because if your high-revving sales team is listening to voicemail messages for an hour and a half every morning, or if your manager is answering the phones or calling to relay messages to drivers or vendors, your business is being held back. If you’re missing calls in the evenings or mornings, and those calls is going elsewhere—probably your competitors—your business is in trouble.
At the risk of appearing obvious, answering service pricing depends on how intelligently a business uses those services. Set an appointment setter on-call every hour of every day, and redirect your daily workload to bigger things. Utilize web chat to reach out to your website’s visitors and customers. Adopt an off-site front line receptionist—one who can remotely perform almost every task you could perform on-site—and pay only for what you use.
Consider, too, how flexible an answering service can be. Better companies—yes, we’re biased—offer a wide variety of pay-per-use plans, as well as customization. Your business can decide for itself which tasks are best handled by an answering service, and which best fall to your on-site employees.
That’s what makes an answering service an investment. You want your business running at top speed 24/7, 365 days a year. You want money coming in, products or services going out, and you want it to be efficient. And when your market ebbs and flows, you want to be able to adjust accordingly.
