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Posted by: Harlan on May 25, 2011 | Categories:
Get a business telephone answering service. Dump the voicemail.
Business voicemail is becoming history. Most customers, when they call a business and reach a recording, usually just hang up.
On the other hand, when they reach a business telephone answering service—with a live person—they’ll usually leave a message.
Knowing that a business has invested in someone to answer the phone goes a long way toward customer satisfaction. Even better if that person can take a payment or place an order.
Voicemail was helpful before the advent of live chat, text messaging and email. But now, overshadowed by those newer tools of direct-engagement, voicemail stands in the way of efficient, customer-oriented business.
If you’re a small business owner, demonstrate your appreciation to your employees by establishing an answering service.
Hear me out.
Say instead of slogging through a linear, occasionally incomprehensible list of voicemail messages every morning, your employees receive a tidy, easily digested list of email messages, sent from your answering service.
They’d get the gist of each message more quickly, streamlining their daily workflow. That’d make them pretty happy–and as a small business owner, it’d make you pretty happy too. Who wants to pay a salesperson or account executive to transcribe voicemail?
Working with an answering service can save your business a lot of time and money. Maybe through lead capture. Or maybe by covering after-hours reception, new client intake, order-taking and appointment-setting. An answering service offers more than just message-taking. It can help your business operate like it should.