Business Tips

Tips for companies from startup to small business to enterprise. We share ideas from our twenty years in business, as well as insights from our 6000+ clients.

5 Things To Master For Effective Phone Conversations

Some people find it difficult to have effective communications with their customers on the phone. Without seeing someone’s face, messages… Continue Reading →

5 Tips For Dealing With Angry Customers

No business owner wants their customers to be unhappy. Unfortunately, sometimes it’s inevitable. A customer may be unhappy with a… Continue Reading →

Why Empathy is Key to Providing Great Customer Service

Customer service isn’t a foreign topic to any business owner. It’s the support that you offer your customers, both before… Continue Reading →

Recruiting Remote Employees

The challenge of recruiting remote employees is one of the objections small and medium business owners have to remote working. How… Continue Reading →

How Small Business Owners Can Get The Most Out Of Black Friday

Black Friday is known for being the most prominent day of the holiday shopping season. It’s the unofficial national holiday… Continue Reading →

51 Commute-Free Minutes

We received a lovely surprise from our Client Experience Associate Nancy Lane. Nancy was the winner of a little experiment… Continue Reading →

6 Ways to Handle Job Stress

Work can be stressful—especially for the entrepreneur or small business owner. In the American Psychological Association’s (APA) 2014 Stress in… Continue Reading →

5 Ways to Make Your Office Greener

Making your office more environmentally friendly doesn’t have to take a big investment of time or cash. In fact, some… Continue Reading →

7 Ways an Answering Service Makes Your Business Big

The job description of a typical answering service says it handles calls for you. That’s an UNDERSTATEMENT. And if you’ve… Continue Reading →

When to Type and When to Pick Up the Phone

AnswerConnect’s 24/7 availability depends heavily on a flexible workforce. We fully embrace the concept of remote work; some of our… Continue Reading →

Cloud Computing Explained in Layman’s Terms

Fact: one in five Americans have no idea what they’re talking about when discussing the cloud. Of those, 17% have… Continue Reading →

The Art of Email

Take a look at your inbox. How many emails do you have? I’m going to hazard a guess and say,… Continue Reading →

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