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Here at AnswerConnect, we’re fascinated by innovation. Steven Johnson’s new book, Where Good Ideas Come From, has some great insights into how groundbreaking ideas come to fruition and what businesses can do to foster these innovations.
According to Johnson, cutting edge ideas don’t happen in a single moment. They’re actually a combination of concepts and experiences that we slowly synthesize to eventually create something new. He cites many examples in his book as well as his talks including Charles Darwin and his famous theory of evolution. Darwin’s journals show that he was touching on the idea for years before he fully formed the theory. It wasn’t a sudden Eureka! moment; instead, it was a gradual realization. (more…)
Four Seasons hotel founder Isadore Sharp has written a book entitled “Four Seasons: The Story of a Business Philosophy” on the strategic moves and values that have transformed Four Seasons from a small Canadian hotel into a worldwide luxury brand. Regardless of what type or size of business you run, Sharp offers lessons that many businesses can take to the bank.
Four Seasons’ architecture may vary from property to property, but they always strive to offer a platinum lever of customer service. When they deliver this consistently excellent service over and over again across the world, Four Seasons builds customer loyalty and reduces customer sensitivity to price. (more…)