Client Spotlight: Those Weekend Golf Guys
0 comments | Posted by: Terri on April 4, 2012 | Categories:
“Radio is an incurable disease,” says John Ashton, host of the radio talk show Those Weekend Golf Guys. “Once it gets in your blood, you’re unable to think about doing anything else for a living.”
John had been a radio personality for 25 years spanning the continent from Bangor, Maine to Dallas, Texas. When his employer decided he was getting too expensive, he found himself at a crossroad. “I had no intention of pursuing anything else but radio,” he recalls. “My other passion is golf. So I married the two. Initially, it was to make golf a tax deduction until a ‘real’ radio job came along, but the show took on a life of its own.”
Those Weekend Golf Guys is now poised for nationwide syndication. It airs Sunday mornings at 10 E.S.T. on 790 WKRD out of Louisville, Kentucky. Out-of-towners can listen to the show via their website, on satellite radio or through the IHeartRadio app. John decided to use the show’s high visibility–as the only golf talk show on air– to promote charity golf tournaments and outings. He also offers his expertise in outside-of-the-box techniques to increase charitable contributions.
He just had one problem, “We–and when I say ‘we,’ I mean ‘me’–are a small company. My office is a box at the local UPS store. I work in my car. I’m always on the road, visiting a golf course, visiting a client, etc. My cell phone is both business and personal. I really didn’t relish the thoughts of giving 24/7 access to my clients by giving them my personal phone number.”
That’s where AnswerConnect stepped in.
John didn’t need a full answering service with webchat, multiple lines or order placement capabilities. He just needed a gatekeeper to handle his incoming calls. So we introduced him to our IVR service, Synclio. With Synclio as his virtual receptionist, John doesn’t need to worry about being available 24/7, because we are. Callers can choose to leave a message or be forwarded to his extension. “We use Synclio for, primarily, credibility. I have a number answered by a hi-tech system that gives the impression of the company being bigger than it really is. And the best part, I have a record of calls and callers that doesn’t fall prey to the whims of the local cell towers.”
With the many options Synclio offers, John Ashton can rest easy. We will scale with his business needs, and help him avoid the sand-traps and bogeys of missed opportunities and unhappy clients.
Client Spotlight: Wellness & Better Health Chiropractic
Wellness and Better Health Chiropractic has been a client of ours since June of last year. We handle their after hour calls and schedule patient appointments through our own scheduling software, SetMore. “I use AnswerConnect as part of my team. As a small office, I can’t grab every call. But now I can,” Dr. John Tuggle says, “This service allows me to compete at another level.”
He calls himself “the Tri Doc.” It’s not just because of the many triathlons he’s participated in —including the Ironman Cozumel and Ironman Texas– but because of the athletes he regularly treats at Wellness and Better Health Chiropractic.
Nearly 20 years ago, Dr. John Tuggle shadowed a chiropractor in his office. “I knew immediately this was what I wanted to do,” he recalls. “I have a natural ability to work with my hands and what better profession than one that works with your hands?”
Fast forward to today when Wellness and Better Health Chiropractic blends the natural healing of Eastern medicine with the technological advances of the West. Dr. Tuggle is currently a full body provider for Active Release Technique and a practitioner of both the Graston Technique and Kinesio Taping.
John’s experience as a triathlete gives him an edge over other chiropractors. “Sometimes in my field, I see lots of providers proclaim they can fix athletes, but they really don’t understand what an athlete goes through. I really feel like my experience in the races have helped me understand what an athlete is going through. If an athlete tells me that after running 20 miles this hurts, I get it because I have ran 20 miles. If an athlete says cycling 70 miles causes this to hurt, again I get it. I am not only a sports chiropractor from a treating standpoint, but I get it from the athlete side as well. That is what sets me apart from the guy down the street.”
I was recently able to get some feedback from Dr. Tuggle on his experience with AnswerConnect:
Have we changed or enhanced your business in any way?
I am only here certain days. Having someone with access to my schedule, and to me, is very beneficial for patients and potential patients. Before AnswerConnect, you would leave a voicemail and wait until the following business day to get a call back. Now you can get to me in as little as 10 minutes. It connects existing and potential patients to me much better than I have ever had before.
Do you find SetMore works well with your business?
I do. I can edit and modify my schedule at any time and from any computer. It helps me adjust anything I need to balance my offices, as well as personal life, and never leaves the patient hanging. It’s a great feature.
Would you like to add anything?
I use AnswerConnect as part of my team. As a small office, I can’t grab every call. But now I can. The patient always has someone to talk to 24/7. This is a great value for my patients. I think having a service like this is important for all businesses. It is very important for the small business. This service allows me to compete at another level and is way more cost effective than other options. I would recommend that all small business owners give AnswerConnect a try to see what kind of benefits that they can get from a small investment.
Dr. John Tuggle has found a way to make his life’s calling a living. We applaud his passion and are thrilled to be a part of his team!
Praise from the Foundation of Human Understanding
0 comments | Posted by: Terri on December 22, 2011 | Categories:
We love getting positive feedback from our clients. So we were thrilled to get this email from Steve of the Foundation for Human Understanding:
“I just wanted to state how delighted I have been with the assistance, cleverness and skill of the team, primarily servicing our two (now three) accounts. Jenny, Brittni, Jayme, Pradeep, Nathan and the rest of the folks we have worked with have been a delight. …When one of our special projects became operational recently, I was delighted at how quickly (within just an hour or two) your system and attendants got to where they were fully able to address any incoming call professionally, appropriately and with a good grip on the information needed. ..Having your capable help has given us a 24/7 accessibility, without having to add staff or facilities.”
Thank you, Steve, for such high praise! And thank you, associates, for helping us be the type of company that provides such satisfactory experiences.
Photo provided by Suat Eman / FreeDigitalPhotos.net
Answering the Unexpected
0 comments | Posted by: Scott on March 24, 2011 | Categories:
I received a call from a client of ours earlier this week and the call went like this:
“Thank you for calling AnswerConnect.com, How can I help you”
“I just wanted to say thank you for being there for us,” the caller stated, “Your team has been a lifesaver for us!”
“Of course, that is what we are here for,” I replied, but I wasn’t yet clear why she was so thankful.
It turns out he caller was Kate Holt, Chief Operations Officer of Iospectra / International Medcom Inc., whose business designs and manufactures high quality radiation detection instruments and environmental monitoring systems. In light of the recent events in Japan with the Earthquake, Tsunami and subsequent nuclear plant issues, Iospectra / International Medcom has received an unexpected and unprecedented volume of calls. Our client said that they have a small office staff and would never have been able to function with all these calls bombarding them. With our services in place, we have been able to capture key information from callers and find out whether they are looking to buy immediate product or if they just have interest for future purchases to help this company prioritize the traffic.
It is not often that we get a chance to share stories like this, but it is great how our service is there for support even when it is not planned. A very large increase in phone traffic is something that you can not necessarily plan on, but taking this potentially negative situation and making it as positive as possible for this client really makes it worthwhile to do what we do.
If you are interested in radiation detection instruments and environmental monitoring systems, check out Iospectra / International Medcom on the web.
How The Bukowsky Law Firm serves clients better with 24/7 coverage
0 comments | Posted by: Stacey on March 2, 2011 | Categories:
Brandy Cook of The Bukowsky Law Firm
The Bukowsky Law Firm in Missouri specializes in criminal and traffic law. In each case, they carefully develop a strategy to deliver their clients the best possible results. In turn, they wanted to provide the best possible customer service to their clients, regardless of what time of day they needed assistance. “As we all know, the police do not arrest people solely between 8am-5pm.” said Brandy Cook at The Bukowsky Law Firm. Their firm, like so many others, “want to be available to clients when they need assistance.”
The Bukowsky Law Firm originally contacted us to assist with calls while the Office Manager, Brandy, was on vacation and simply to “take messages.” Several months later AnswerConnect is helping them in more ways than they originally expected. Utilizing a customized script, AnswerConnect is able to identify emergency phone calls and to text and email important messages right away. Brandy noted that when clients “are being interrogated or need after-hours or emergency legal advice, we would like to be able to assist them.” Having an after hours answering service has allowed the firm to be there when their clients need them most. (more…)