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	<link>http://www.answerconnect.com/blog</link>
	<description>Informative Articles to Help Grow Your Business</description>
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		<title>Client Spotlight: Michael Beck International</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-michael-beck</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-michael-beck#comments</comments>
		<pubDate>Wed, 16 May 2012 22:03:30 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[employee retention]]></category>
		<category><![CDATA[workplace]]></category>
		<category><![CDATA[workplace values]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3788</guid>
		<description><![CDATA[Like most people, Michael Beck worked for his share of bad managers. Unlike most people, rather than swallowing the abuse or settling for a mediocre job, Beck left to forge his own executive development company, based on improving organizational leadership and creating corporate culture. With the majority of American workers emotionally disconnected from their jobs, [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-michael-beck/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Client Spotlight: Apto</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-apto</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-apto#comments</comments>
		<pubDate>Wed, 16 May 2012 19:04:18 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3923</guid>
		<description><![CDATA[Eric Bouchard and his business partner, Tanner McGraw, built their Salesforce-based mobile real-estate CRM, Apto, out of necessity—they needed something that worked well with their business, and because that something didn&#8217;t yet exist, they built it. After beta-testing their colleagues, they realized that this side project was becoming more successful than their primary real-estate brokerage firm. [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-apto/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Empire Diagnostic Solutions</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-empire-diagnostic-solutions</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-empire-diagnostic-solutions#comments</comments>
		<pubDate>Tue, 15 May 2012 18:44:52 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[paperless]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3725</guid>
		<description><![CDATA[Edward Kantor is president of Empire Diagnostic Solutions, a mobile diagnostics company that early-on identified information technology&#8217;s potential for smarter, faster medical diagnostics. Closing the time-lag between medical test and patient report can, when you&#8217;re dealing with a serious illness, sometimes mean the difference between recovery and exacerbation: &#8220;In diagnostics,&#8221; Kantor says, &#8220;it&#8217;s all about [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-empire-diagnostic-solutions/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Going Remote</title>
		<link>http://www.answerconnect.com/blog/inside-answerconnect/going-remote</link>
		<comments>http://www.answerconnect.com/blog/inside-answerconnect/going-remote#comments</comments>
		<pubDate>Tue, 15 May 2012 18:18:58 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Distributed workforce]]></category>
		<category><![CDATA[Inside AnswerConnect]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[distributed work]]></category>
		<category><![CDATA[remote work]]></category>
		<category><![CDATA[work from home]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3780</guid>
		<description><![CDATA[Five years ago, AnswerConnect was at a crossroads. We had outgrown our small office, spilling over into the entire building. We considered expanding into another office building, perhaps in another city, but as CEO Michael Payne puts it, “The model of having large office complexes filled with people was unscalable and extremely resource intensive. While [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/inside-answerconnect/going-remote/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Shiff Atlanta</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-shiff-atlanta</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-shiff-atlanta#comments</comments>
		<pubDate>Mon, 14 May 2012 21:25:36 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3792</guid>
		<description><![CDATA[Zohar Shiff is owner of Shiff Atlanta, a small-business-oriented IT company, who&#8217;s made approachability and user-friendliness his organization&#8217;s mantra. Shiff Atlanta is entirely cloud-based, a structure that dovetails with IT&#8217;s goal of smoothing the friction between the work you&#8217;re trying to do and the work you&#8217;re able to do. He&#8217;s passionate about making information technology [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-shiff-atlanta/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Rambana &amp; Ricci, P.L.L.C.</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/rambana_ricci</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/rambana_ricci#comments</comments>
		<pubDate>Fri, 11 May 2012 00:09:30 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[employee retention]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[workplace values]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3768</guid>
		<description><![CDATA[Elizabeth Ricci is an immigration attorney in Tallahassee, Florida, and managing partner (with her husband, Neil Rambana) of the full-service, multi-lingual immigration law practice Rambana &#38; Ricci, P.L.L.C. As a complex immigration firm, their work concentrates on immigration trial work, employment and family-based immigration. Here, Ricci shares what she loves about immigration law and explains [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/rambana_ricci/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>AnswerConnect: Beginnings</title>
		<link>http://www.answerconnect.com/blog/inside-answerconnect/answerconnect-beginnings</link>
		<comments>http://www.answerconnect.com/blog/inside-answerconnect/answerconnect-beginnings#comments</comments>
		<pubDate>Thu, 10 May 2012 19:12:30 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Inside AnswerConnect]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[company culture]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3711</guid>
		<description><![CDATA[If things had taken a different turn, this would have been a much different blog post. Hard to see a poster shop employing hundreds of remote workers or servicing businesses all over the world. But “poster shop” was among the contenders—along with personal alarm company and long-distance service—when co-founders Michael Payne and Monty Wirth were [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/inside-answerconnect/answerconnect-beginnings/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Serenity Now Massage Therapy</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/serenity-now-massage-therapy</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/serenity-now-massage-therapy#comments</comments>
		<pubDate>Thu, 03 May 2012 23:57:56 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3471</guid>
		<description><![CDATA[Hope DeVall, LMT, opened Serenity Now Massage Therapy in Cornelius, North Carolia, out her love for helping people and a long education in mind-body healing. DeVall measures her daily success a bit differently than most: &#8220;People may come in upset,&#8221; she says, &#8220;but they rarely leave upset.&#8221; Can you describe what you do? I own [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/serenity-now-massage-therapy/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>IVR or Answering Service?</title>
		<link>http://www.answerconnect.com/blog/answerconnect-services/ivr-or-answering-service</link>
		<comments>http://www.answerconnect.com/blog/answerconnect-services/ivr-or-answering-service#comments</comments>
		<pubDate>Wed, 02 May 2012 20:09:20 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[AnswerConnect Services]]></category>
		<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3414</guid>
		<description><![CDATA[What&#8217;s an IVR? Chances are, you&#8217;ve just asked yourself that. Or better yet, it&#8217;s the phrase you&#8217;ve typed into the search engine that led you here. Perhaps you&#8217;re researching better ways to handle your business calls because voice mail alone isn&#8217;t cutting it. IVR stands for &#8220;Interactive Voice Response.&#8221; If you&#8217;ve ever called your bank, [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answerconnect-services/ivr-or-answering-service/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: ElDorado Recording Services</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/eldorado-recording-services</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/eldorado-recording-services#comments</comments>
		<pubDate>Tue, 01 May 2012 16:09:42 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3544</guid>
		<description><![CDATA[George Whittam founded ElDorado Recording Services, an L.A.-based company that supports voice-over studios and actors. The last film trailer you saw? Whittam probably helped that voice-over actor do their job. &#8220;When we get on a phone call, people are stressed out or confused or overwhelmed,&#8221; he says. &#8220;I get off the phone in an hour, [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/eldorado-recording-services/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Appetizer Mobile</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/appetizer_mobile</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/appetizer_mobile#comments</comments>
		<pubDate>Mon, 30 Apr 2012 21:00:09 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[mobile]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3514</guid>
		<description><![CDATA[Jordan Edelson, CEO and founder of Appetizer Mobile, talks entrepreneurial motivation, creating with tools that evolve almost as fast as you can use them, and how brands can get and hold people&#8217;s attention. That little computer in your pocket might have something to do with it, but &#8220;just slapping your logo onto an app doesn&#8217;t [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/appetizer_mobile/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Backside Five</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-backside-five</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-backside-five#comments</comments>
		<pubDate>Fri, 27 Apr 2012 18:26:03 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[sports apparel]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3428</guid>
		<description><![CDATA[If strapping on a pair of skates and hurtling down a steep, frozen incline at speeds upwards of 40 mph—all while navigating obstacles and jostling to be first to the finish line—doesn’t sound like your cup of tea, Backside Five probably won’t be sponsoring you for Red Bull’s Crashed Ice 2013. But don’t worry. You [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-backside-five/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: VirtualOffice2U</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/client-spotlightvirtualoffice2u</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/client-spotlightvirtualoffice2u#comments</comments>
		<pubDate>Thu, 26 Apr 2012 15:42:56 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3417</guid>
		<description><![CDATA[Fred Lake founded VirtualOffice2U, a cloud-based accounting firm with employees in the U.S. and India, in 2009, after 56 years in accounting. He’s an insightful, engaging conversationalist, with plenty of in-the-trenches perspective on technology’s impact on accounting practices and small business management. “I always try to look into the future,” he says, “not behind.” How [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/client-spotlightvirtualoffice2u/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>AnswerConnect Celebrates a Milestone</title>
		<link>http://www.answerconnect.com/blog/inside-answerconnect/answerconnect-celebrates-a-milestone</link>
		<comments>http://www.answerconnect.com/blog/inside-answerconnect/answerconnect-celebrates-a-milestone#comments</comments>
		<pubDate>Wed, 25 Apr 2012 00:56:41 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Inside AnswerConnect]]></category>
		<category><![CDATA[Office culture]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[employee retention]]></category>
		<category><![CDATA[workplace]]></category>
		<category><![CDATA[workplace values]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3341</guid>
		<description><![CDATA[Last Sunday—on what was easily the sunniest day of the year—over a hundred AnswerConnect employees and their guests gathered at McMenamin’s Edgefield to celebrate a decade of great service, daring innovations and wonderful people. We shared stories, enjoyed some good food, raffled off prizes and, for many of the work-from-homers, met co-workers previously only known [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/inside-answerconnect/answerconnect-celebrates-a-milestone/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>AnswerConnect Turns Ten!</title>
		<link>http://www.answerconnect.com/blog/announcements/answerconnect-turns-ten</link>
		<comments>http://www.answerconnect.com/blog/announcements/answerconnect-turns-ten#comments</comments>
		<pubDate>Fri, 20 Apr 2012 22:07:23 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Inside AnswerConnect]]></category>
		<category><![CDATA[Office culture]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3238</guid>
		<description><![CDATA[AnswerConnect is celebrating a special birthday! It&#8217;s been a decade since we began answering phones for businesses large and small, and this Sunday we&#8217;re gathering at McMenamin’s Edgefield to celebrate our 10-year anniversary. Joe Baker has been here since the beginning, starting straight out of college in October of 2000. Despite having little business or [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/announcements/answerconnect-turns-ten/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Update: AnswerConnect Goes Mobile</title>
		<link>http://www.answerconnect.com/blog/announcements/update-answerconnect-goes-mobile</link>
		<comments>http://www.answerconnect.com/blog/announcements/update-answerconnect-goes-mobile#comments</comments>
		<pubDate>Thu, 19 Apr 2012 00:32:55 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[AnswerConnect Services]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[mobile app]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3181</guid>
		<description><![CDATA[Great news! AnswerConnect has gone mobile! Now you can download our new app free from Google Play. The beauty of an answering service is freedom from the desk. You don’t have the time or the staff to man the phones 24/7. It’s safe to assume you’d rather not be stuck in front of a computer [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/announcements/update-answerconnect-goes-mobile/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>AnswerConnect at the 2012 Oregon Beach Clean Up</title>
		<link>http://www.answerconnect.com/blog/community-service/answerconnect-at-the-2012-oregon-beach-clean-up</link>
		<comments>http://www.answerconnect.com/blog/community-service/answerconnect-at-the-2012-oregon-beach-clean-up#comments</comments>
		<pubDate>Fri, 13 Apr 2012 16:59:04 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Community Service]]></category>
		<category><![CDATA[Environmental Impact]]></category>
		<category><![CDATA[Office culture]]></category>
		<category><![CDATA[community service]]></category>
		<category><![CDATA[office culture]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3103</guid>
		<description><![CDATA[On March 31st, at 10 a.m., AnswerConnect employees gathered in the parking lot of the Pelican Pub Brewery at Cape Kiwanda. We were joined by hundreds of other volunteers carrying buckets, old colanders for straining sand and plastic bags emblazoned with the SOLV logo to participate in the 2012 Oregon Beach Clean Up. Twenty-eight years [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/community-service/answerconnect-at-the-2012-oregon-beach-clean-up/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Those Weekend Golf Guys</title>
		<link>http://www.answerconnect.com/blog/success-stories/client-spotlight-those-weekend-golf-guys</link>
		<comments>http://www.answerconnect.com/blog/success-stories/client-spotlight-those-weekend-golf-guys#comments</comments>
		<pubDate>Wed, 04 Apr 2012 19:15:16 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Success Stories]]></category>
		<category><![CDATA[Synclio]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Interactive Voice Response]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3075</guid>
		<description><![CDATA[“Radio is an incurable disease,” says John Ashton, host of the radio talk show Those Weekend Golf Guys. “Once it gets in your blood, you’re unable to think about doing anything else for a living.” John had been a radio personality for 25 years spanning the continent from Bangor, Maine to Dallas, Texas. When his [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/success-stories/client-spotlight-those-weekend-golf-guys/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s a Runaway Call!</title>
		<link>http://www.answerconnect.com/blog/customer-service/its-a-runaway-call</link>
		<comments>http://www.answerconnect.com/blog/customer-service/its-a-runaway-call#comments</comments>
		<pubDate>Thu, 22 Mar 2012 21:12:49 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering service tips]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3045</guid>
		<description><![CDATA[We love listening. It’s what we do. AnswerConnect&#8217;s modus operandi is to listen to a caller, determine their needs, and make sure those needs are met. It’s like being the world’s best significant other. That being said, there’s a fine line between listening and losing control of a call. Every now and then, we&#8217;ll get [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/customer-service/its-a-runaway-call/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Talk, Type, Tell</title>
		<link>http://www.answerconnect.com/blog/inside-answerconnect/talk-type-tell</link>
		<comments>http://www.answerconnect.com/blog/inside-answerconnect/talk-type-tell#comments</comments>
		<pubDate>Fri, 09 Mar 2012 18:24:42 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering service tips]]></category>
		<category><![CDATA[Inside AnswerConnect]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=3008</guid>
		<description><![CDATA[No one likes to feel rushed. Part of the beauty of calling a business and talking to a live person is just that:  talking. We want to feel our problems and needs are being heard. If you&#8217;re speaking to an operator who seems more concerned with trying to beat the clock and get a good [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/inside-answerconnect/talk-type-tell/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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</rss>

