In today’s world, a business without a website is practically invisible. According to a recent survey, 88% of consumers research online even if they eventually buy in person. But not...
Virginia lives and works in Prineville in central Oregon. “Great customer service is about listening to understand what the caller needs and balancing that with what the client has asked...
Laurie Thom, who has been with us for nearly five years, is a mentor on one of our dedicated accounts. She says her role is to be “a resource for...
Lalani Sanchez moved from Hawaii to San Antonio in June 2013 when her husband (a Sergeant in the U.S. Army) was stationed in Texas, she still starts her sales calls...
Born and raised in Chicago, Letty now lives and works in El Paso. “I like the smaller towns,” she says. After starting out as a bilingual CX Specialist, taking calls...
A native Texan, Thomas traveled to Guadalajara, Mexico in the late 1970s after his first year of university studies in the U.S. The trip turned out to be a life-changer—he...
Free Appointment Setting App: Setmore For many businesses, like medical and legal practices or beauty services, it’s all about appointments. When your clients or customers reach out, why make them...
Order Taking for Your Business Order taking is fundamental. If a customer calls to place or check on an order, that’s a connection you can’t afford to miss. Calling back later...