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	<title>profitability &#187; </title>
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	<link>http://www.answerconnect.com/blog</link>
	<description>Informative Articles to Help Grow Your Business</description>
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		<title>Client Spotlight: Ignitem</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/ignitem</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/ignitem#comments</comments>
		<pubDate>Fri, 08 Jun 2012 01:16:36 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[employee retention]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[workplace]]></category>
		<category><![CDATA[workplace values]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=4338</guid>
		<description><![CDATA[Kimberlee Williams built her career on intelligently navigating business change—significantly, as the leader of Merck&#8217;s global change management program, which helped save the pharmaceutical company $3.5 billion—and all of her experiences contributed to launching her leadership company, Ignitem. &#8220;If I were to bring one thing to educational institutions,&#8221; she says, &#8220;it’d be to teach the [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/ignitem/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Clarksburg Plumbing</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/clarksburg-plumbing</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/clarksburg-plumbing#comments</comments>
		<pubDate>Thu, 31 May 2012 23:00:28 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=4298</guid>
		<description><![CDATA[Gary Haines&#8217; Clarksburg Plumbing is only about four years old, but Gary&#8217;s been in the Maryland plumbing business for nearly 40 years. That&#8217;s long enough to prove that plumbing is almost as secure as death and taxes. People always flush the wrong thing, water always takes the path of least resistance, and a good local [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/clarksburg-plumbing/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Client Spotlight: Sweetwater Logistics</title>
		<link>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-sweetwater-logistics</link>
		<comments>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-sweetwater-logistics#comments</comments>
		<pubDate>Wed, 23 May 2012 21:10:04 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Client Spotlight]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[client spotlight]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[sustainability]]></category>
		<category><![CDATA[sustainable]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=4135</guid>
		<description><![CDATA[Steve Thomson, founder of Sweetwater Logistics, likens his business to that of an old-school neighborhood grocer, someone who knew your family and their needs. Sweetwater provides logistics and shipping services for start-ups, small businesses and entrepreneurs—their North Carolina-based warehouse lets them ship to 80% of the contiguous United States&#8217; population within two days—but their underlying [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/client_spotlight/client-spotlight-sweetwater-logistics/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>At Home with Live Phone Answering Services</title>
		<link>http://www.answerconnect.com/blog/answering-service/live-phone-answering</link>
		<comments>http://www.answerconnect.com/blog/answering-service/live-phone-answering#comments</comments>
		<pubDate>Wed, 23 Nov 2011 19:03:13 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[employee retention]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sustainability]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2454</guid>
		<description><![CDATA[As an employee of a live phone answering service, I telecommute. Which is to say, I don’t commute, unless you count the 14 steps from my bedroom to my office. I don’t fight through traffic jams. I don’t have to pack a lunch. I remain calm when the forecast predicts snow storms. My employers benefit [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/live-phone-answering/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Phone Message Answering Services</title>
		<link>http://www.answerconnect.com/blog/answering-service/phone-message-answering</link>
		<comments>http://www.answerconnect.com/blog/answering-service/phone-message-answering#comments</comments>
		<pubDate>Thu, 17 Nov 2011 21:34:45 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[paperless]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sustainability]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2437</guid>
		<description><![CDATA[Phone message answering services are joining the ranks of modern-day business tools, like email and cloud storage, that are building paperless offices. Paperless offices make tremendous economic and environmental sense, which explains why more and more businesses are making the shift. The environmental benefits are obvious. By reducing paper manufacturing, you reduce deforestation, pesticide and [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/phone-message-answering/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Let an Inbound Call Center Draw Them In</title>
		<link>http://www.answerconnect.com/blog/call-center/inbound-call-center</link>
		<comments>http://www.answerconnect.com/blog/call-center/inbound-call-center#comments</comments>
		<pubDate>Wed, 09 Nov 2011 21:56:44 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[inbound sales]]></category>
		<category><![CDATA[profitability]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2415</guid>
		<description><![CDATA[If your business wants to stand out from the crowd, don’t always chase your customers. Instead, try a more subtle approach that draws customers to you—and have an inbound call center at the ready. Consumers are savvy. They know you’re selling something, because everybody’s selling something. Checking their email, posting on Facebook, riding the bus, [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/call-center/inbound-call-center/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Inbound Call Center Services Go Above and Beyond Taking Messages</title>
		<link>http://www.answerconnect.com/blog/answering-service/inbound-call-center-services</link>
		<comments>http://www.answerconnect.com/blog/answering-service/inbound-call-center-services#comments</comments>
		<pubDate>Fri, 04 Nov 2011 22:38:03 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[inbound sales]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2404</guid>
		<description><![CDATA[Inbound call center services have truly branched out since the early days, when message-taking was the only option. Now, contact centers offer a broad variety of services, usually included in the monthly, usage-based payment plan and offered at no extra cost. Most call centers offer four types of services: Answering Service Inbound call centers are, [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/inbound-call-center-services/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telephone Answering Services: One Door to Multiple Channels</title>
		<link>http://www.answerconnect.com/blog/answering-service/telephone-answering-services</link>
		<comments>http://www.answerconnect.com/blog/answering-service/telephone-answering-services#comments</comments>
		<pubDate>Mon, 24 Oct 2011 18:32:45 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering machine]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2248</guid>
		<description><![CDATA[Telephone answering services are a great way of getting your messages and calls through as many channels as possible. In one episode of The Office, Ryan, the tech-hungry hipster, develops a business plan, a social networking service called WUPHF (pronounced, or frequently shouted, &#8220;Woof!&#8221;). His idea: What if one application sent a message to every [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/telephone-answering-services/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Medical Practices Can Control Costs with an Answer Service</title>
		<link>http://www.answerconnect.com/blog/answering-service/answer-service</link>
		<comments>http://www.answerconnect.com/blog/answering-service/answer-service#comments</comments>
		<pubDate>Tue, 04 Oct 2011 17:51:11 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2193</guid>
		<description><![CDATA[An answer service can be a revenue-saver in an industry with little control over rising overhead or fixed costs. The New York Times recently published an article in their Small Business section with advice for medical practitioners seeking help with their bottom line. The author, Katherine Reynolds Lewis, advises doctors to focus on what they [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/answer-service/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Live Answering Services for Small Businesses</title>
		<link>http://www.answerconnect.com/blog/uncategorized/live-answering-services-for-small-businesses</link>
		<comments>http://www.answerconnect.com/blog/uncategorized/live-answering-services-for-small-businesses#comments</comments>
		<pubDate>Fri, 30 Sep 2011 22:17:15 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2174</guid>
		<description><![CDATA[Live answering services for small businesses can give start-ups a fighting chance to establish themselves. With many Americans unemployed, underemployed or downsized in a grim job market, some would-be entrepreneurs are using their newfound free time to start the business they’ve always thought about. Unfortunately, starting your own business isn&#8217;t as simple as simply providing [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/uncategorized/live-answering-services-for-small-businesses/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Live Answering Service Brings a Stronger Online Presence</title>
		<link>http://www.answerconnect.com/blog/answering-service/live-answering</link>
		<comments>http://www.answerconnect.com/blog/answering-service/live-answering#comments</comments>
		<pubDate>Mon, 26 Sep 2011 17:15:05 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2168</guid>
		<description><![CDATA[A live answering service is all about fostering connection between businesses and their customers, regardless of the time or day. Marketing studies strongly suggest that consumers find this sense of brand connection hugely important, especially when it’s backed by a strong online presence. Companies who combine their online presence with the additional support of a [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/live-answering/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Staying Current with www.answerconnect.com</title>
		<link>http://www.answerconnect.com/blog/answering-service/www-answerconnect-com</link>
		<comments>http://www.answerconnect.com/blog/answering-service/www-answerconnect-com#comments</comments>
		<pubDate>Fri, 19 Aug 2011 17:19:48 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2088</guid>
		<description><![CDATA[For a business to succeed, it has to adapt. New tools often yield new paradigms, and by using a modern, cloud-based answering service like www.answerconnect.com, businesses are better suited to evolve alongside changing trends and industries. Changing technology not only drives industry, it informs social trends. And recent history is rife with stories of large, [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/www-answerconnect-com/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Strengthen Your Brand with a Call Answer Service</title>
		<link>http://www.answerconnect.com/blog/answering-service/call-answer-service</link>
		<comments>http://www.answerconnect.com/blog/answering-service/call-answer-service#comments</comments>
		<pubDate>Thu, 18 Aug 2011 20:42:00 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2076</guid>
		<description><![CDATA[A company reflects its brand at every point of customer contact, even the call answer service. Branding is a tremendous factor in business success. Just ask Abercrombie &#38; Fitch. According to CNNMoney, Abercrombie has actually offered to pay cast members of MTV’s reality show Jersey Shore a “substantial” amount to not wear their clothing. Abercrombie [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/call-answer-service/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Small Business Phone Answering Service Helps in Fast Times or Slow</title>
		<link>http://www.answerconnect.com/blog/answering-service/small-business-phone-answering-service</link>
		<comments>http://www.answerconnect.com/blog/answering-service/small-business-phone-answering-service#comments</comments>
		<pubDate>Wed, 17 Aug 2011 16:31:52 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[groupon]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2052</guid>
		<description><![CDATA[A small business phone answering service can come in handy for companies dealing with an unexpected surge of business. These companies may find the flexibility and convenience of an answering service so beneficial that they’ll continue using it after the tide recedes. An uncertain economy is taking its toll on businesses and consumers alike. Bargain [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/small-business-phone-answering-service/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Build Your Own Phone Answering Service for Small Business</title>
		<link>http://www.answerconnect.com/blog/answering-service/phone-answering-service-for-small-business</link>
		<comments>http://www.answerconnect.com/blog/answering-service/phone-answering-service-for-small-business#comments</comments>
		<pubDate>Tue, 16 Aug 2011 23:05:56 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[inbound sales]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2039</guid>
		<description><![CDATA[A phone answering service for small business shouldn&#8217;t be viewed as separate from the business it represents, but rather as intrinsic as a business&#8217; mission statement or logo. Business owners have a bigger say than they might realize in managing how their calls are handled. When a company first signs up with an answering service, [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/phone-answering-service-for-small-business/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Going with a Small Business Answering Service</title>
		<link>http://www.answerconnect.com/blog/answering-service/small-business-answering-service</link>
		<comments>http://www.answerconnect.com/blog/answering-service/small-business-answering-service#comments</comments>
		<pubDate>Tue, 16 Aug 2011 21:03:15 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=2030</guid>
		<description><![CDATA[If you’re reading this, chances are you’re a small business owner, you’re dissatisfied with the way your calls are being handled and you’re considering a small business answering service. Perhaps your business has taken off and you realize your staff can no longer adequately handle the volume of incoming calls. Perhaps business isn’t what it [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/small-business-answering-service/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Virtual Phone Answering Service</title>
		<link>http://www.answerconnect.com/blog/call-center/virtual-phone-answering-service</link>
		<comments>http://www.answerconnect.com/blog/call-center/virtual-phone-answering-service#comments</comments>
		<pubDate>Tue, 19 Jul 2011 19:00:24 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[paperless]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sustainable]]></category>
		<category><![CDATA[triple bottom line]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=1957</guid>
		<description><![CDATA[Environmentally-aware companies are discovering that partnering with a virtual phone answering service, as opposed to a brick-and-mortar call center, reduces overall costs and reduces their carbon footprint. Here are a few ways a virtual answering service—one whose operating model relies a dispersed workforce—can reduce a business’ environmental impact. It eliminates employees’ commutes Let’s say the [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/call-center/virtual-phone-answering-service/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Inbound Services</title>
		<link>http://www.answerconnect.com/blog/answering-service/inbound-services</link>
		<comments>http://www.answerconnect.com/blog/answering-service/inbound-services#comments</comments>
		<pubDate>Fri, 15 Jul 2011 14:54:55 +0000</pubDate>
		<dc:creator>Spencer</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[inbound sales]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=1930</guid>
		<description><![CDATA[Inbound services engage customers at crucial points in the sales process. Customer service, obviously, but also tech support, e-commerce, lead generation and surveys. Why smart (and thereby successful) companies expend a lot of effort toward inbound sales is simple: It’s easier to nurture existing customers than constantly chase after new ones. That’s not to say [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/inbound-services/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Live Call Answering Services Are Standing By</title>
		<link>http://www.answerconnect.com/blog/answering-service/live-call-answering</link>
		<comments>http://www.answerconnect.com/blog/answering-service/live-call-answering#comments</comments>
		<pubDate>Wed, 13 Jul 2011 16:23:35 +0000</pubDate>
		<dc:creator>Terri</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[24 7]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[live customer care]]></category>
		<category><![CDATA[profitability]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=1916</guid>
		<description><![CDATA[We recently blogged about small businesses coping with the current economy by employing live call answering services. Interestingly, one industry thriving in this recession—television shopping—has also discovered the value of a contact center, but for different reasons. The pay-per-use plans and 24/7 availability of answering services make them ideal supporters for companies advertising on TV. [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/answering-service/live-call-answering/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Contact Center Solutions Surprisingly Versatile</title>
		<link>http://www.answerconnect.com/blog/call-center/contact-center-solutions</link>
		<comments>http://www.answerconnect.com/blog/call-center/contact-center-solutions#comments</comments>
		<pubDate>Wed, 06 Jul 2011 20:01:38 +0000</pubDate>
		<dc:creator>Harlan</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[answering service]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[inbound sales]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://www.answerconnect.com/blog/?p=1847</guid>
		<description><![CDATA[Businesses searching for contact center solutions are frequently surprised by the wealth of available options. Here are six concrete ways a contact center can strengthen your business. Inbound Services Inbound services generate incoming marketing leads (the flip side to cold-calling and other outbound marketing efforts) by managing customer, vendor and employee interactions via phone, email [...]]]></description>
		<wfw:commentRss>http://www.answerconnect.com/blog/call-center/contact-center-solutions/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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