The Best in Contact Center Solutions

AnswerConnect's contact center employs the latest in call-routing software and Voice Over IP (VOIP) technology to integrate a traditional contact center with all the benefits the internet can provide. Call monitoring and call routing, as well as voicemail delivery via email, mean your Contact Center can be managed securely and efficiently.

Additionally, for those customers who anticipate a customer contact center with a high call volume, AnswerConnect's systems allow us to closely monitor call flow and track your calls. We can provide a scalable architecture to ensure that calls going to your customer contact center are given the attention they deserve.

Based on both Linux and Windows platforms, AnswerConnect's Java-enabled contact center employs redundant RAID servers to deliver dependable uptime.

Our contact center representatives are highly trained in the art of customer service. To provide your customers with seamless contact center integration, AnswerConnect's representatives will answer the phone with your company name and treat your callers as if they were our own customers. It will be as if your customer has reached your front office directly.

AnswerConnect's customer contact center is staffed 24 hours a day, 7 days a week, including holidays. We can handle your contact center call overflow during the day and provide backup after-hours, when your staffing levels are reduced.

By letting AnswerConnect be your contact center solution, we can help you address the needs of customers who reside in multiple time zones or who simply wish to contact you outside of normal operating hours.