When outsourcing your customer service call center, your principal concern should be the customer. At AnswerConnect, our operators appreciate and believe in that standard. We can answer the phone in a courteous fashion, using your company name and following a customized script you create. AnswerConnect's customer service call center is operated 24 hours a day, 7 days a week, including holidays, allowing us to process your call overflow during the day and provide backup after-hours, when your staffing levels are reduced.

By letting AnswerConnect be your customer service call center solution, we can help you address the needs of customers who reside in multiple time zones or who simply wish to contact you outside of regular operating hours.

At AnswerConnect, we pride ourselves on the people who will answer your calls. Our goal is to handle your calls as if we were supporting our own customers. Call center metrics-such as average answer time and abandonment rates-are managed to provide you with an outstanding overall call center solution.

AnswerConnect's customer service call center services include order entry, product ordering, live answering, and help desk support. Our operators can handle general inquiries while escalating appropriate customer service issues to your full-time employees.

With our web-based technology, the information you provide us can be relayed to our agents, allowing them to work directly from your website.