Glossary
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Glossary ACD
ACD (Automatic Call Distributor)
An ACD is a device used to route calls to the appropriate location, be it an automatic voice response or a live agent. The ACD does this by using a database that tells the ACD where to send the call. The ACD also produces reporting to be used by management.
AnswerConnect uses a variety of methods to ensure that your calls are handled as efficiently as possible.