Glossary

Glossary Activity Codes

Activity Codes

Also referred to as ?wrap-up? codes. The code an agent enters to indicate the type of contact they are handling. This code is entered into the ACD, which in turn generates reports on types of calls.

Questions?

  1. Make customer care you #1 priority.
  2. Leverage our talent to build your business.
  3. Customize our extensive services for your needs.
  4. Increase profitability with innovative tools.
  5. Capture opportunities 24 hour, 365-days a year.
See all top 10

Industry Teams:

Meet our Industry Teams
Pay one monthly price and gain access to a suite of enterprise-class services! Learn More »
AnswerConnect © 2010 All rights reserved | About Us | Company Profile | Our People | Our Culture | We're Hiring | Contact | Archived Articles | Coverage | Glossary