Glossary
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Glossary Agent Out Call
Agent Out Call
When an agent makes an outbound call. This may be done for a variety of reasons. In an inbound setting, an agent out call may be placed to relay a message or to escalate a call scenario. In an outbound call setting, this would be done in the normal performance of an agent?s duties, such as telemarketing.
AnswerConnect is an inbound-only call center. As described above, all agent out calls are made only to relay messages, patch calls, or escalate calls.