Glossary
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Glossary Agent Turnover
Agent Turnover
Agent Turnover is a calculation that determines the percentage of agents who left during a given year. The calculation is determined by taking the number of agents who left divided by the average number of agents working during the entire course of the year.
AnswerConnect is proud to have a very low agent turnover rate compared to many call centers. We go to great lengths to give our agents the incentive to stay with us, and many have been with us for over two years on the average.