Glossary Base Staff
Glossary Base Staff
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Glossary Base Staff Demo
 
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Base Staff

The Base Staff consists of the minimum amount of workers required to provide service during a given period. This takes into account that agents will be in their seats ready to take calls during that time. Breaks and other non-work factors are not factored into Base Staff numbers.
AnswerConnect employs a scheduling structure based on price packages. We schedule our Base Staff using the anticipated number of calls, which is based in turn on the pricing plans selected by our clients.
Glossary Base Staff