Glossary
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Glossary Base Staff
Base Staff
The Base Staff consists of the minimum amount of workers required to provide service during a given period. This takes into account that agents will be in their seats ready to take calls during that time. Breaks and other non-work factors are not factored into Base Staff numbers.
AnswerConnect employs a scheduling structure based on price packages. We schedule our Base Staff using the anticipated number of calls, which is based in turn on the pricing plans selected by our clients.