Glossary
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Glossary Call Center
Call Center
A call center is a location where inbound and outbound calls are handled. Call centers are set up to receive a large volume of calls. Certain call centers will handle both inbound and outbound calls, while others tend to focus their efforts on one or the other. They commonly function as help desks, information lines, reservation desks, and customer service centers.
Call center services are used by a variety of industries and can be utilized by both large and small companies. AnswerConnect?s call center representatives are highly trained customer service specialists. They work from our call center, which is located in Portland, Oregon.