Glossary
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Glossary Cost Per Call
Cost Per Call
Cost Per Call is an equation of the sum of costs for operating a call center divided by the number of calls handled in that period. These included agent or technology handled calls. The calculation can also be limited to agent-handled calls.
AnswerConnect carefully tracks Cost Per Call metrics in order to ensure that our pricing structure is not only competitive, but that we provide the highest level of service for our customers.