Glossary
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Glossary Cross Sell
Cross-Sell
A Cross Sell is when an operator sells a product to a customer that is in a different product line within the same company. This could happen if a customer calls a catalog to order a camera, and the agent sells them a photo album or batteries for the camera.
AnswerConnect offers a wide range of order entry plans to help your customers with their order entry needs. On occasion, our agents may cross sell if the product obviously matches another product or it is scripted in the client?s account to do so.