Glossary
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Glossary Database Call Handling
Database Call Handling
Database Call Handling uses computer telephony integration in sync with automatic call routing and the database to process calls. This can be used when a caller inputs numbers and the call is routed based on information in the database.
AnswerConnect uses several methods to rout callers to the appropriate location. Usually calls are routed to the next available operator. However, if a client desires, calls may be routed through an IVR to other automated messaging systems.