Erlang B

Erlang B is one of two traffic models developed by K.A. Erlang that usually refers to the number of person-hours workload during a single hour period. It is used to determine how many times calls are retried when calls are blocked. Erlang B is usually more accurate when there are fewer busy signals.

AnswerConnect uses various traffic models to determine the staff needed to make sure all calls are answered. Our goal is to ensure that lost calls are kept to a minimum.