Glossary
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Glossary Grade of Service
Grade of Service
Grade of Service refers to the probability of encountering a busy signal in a trunk, defined as a ?P? factor. ?p.05? would mean that 5% of calls would be blocked, for example, by a busy signal. This term can be used with service level.
AnswerConnect monitors Grade of Service levels to assure that all of your calls are answered as efficiently as possible.