Glossary
- Call Sales: 800.525.1315
- Live Chat
- Send Email
Glossary Handling Time
Handling Time
Handling Time is the total amount of time it takes for an agent to handle a call during the call and after it is disconnected. This includes any work related to the call, such as entering customer information or following up on a trouble ticket or customer service issue.
AnswerConnect monitors handling time to ensure that calls are not only answered efficiently, but that the matters of each call are dealt with completely.