Glossary
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Make Busy
Make busy is a rather cheap way of handling calls by way of returning a busy signal to callers when there are not enough agents to handle the incoming calls. This is used for understaffed call centers.
AnswerConnect always ensures that we have enough people to answer your calls. Our staffing practices focus on keeping our call center staffed according to expected call volume. Even in rare cases where call volume exceeds expectations, your calls will still be answered by live agents.