Glossary
- Call Sales: 800.525.1315
- Live Chat
- Send Email
Real Time Adherence
Real-time adherence is a statistic given by the ACD that shows how closely an agent adheres to their work schedule. This stat is given in real time and is compared to the agent?s schedule.
AnswerConnect works closely with it?s employees to make sure that our call center is staffed according to your anticipated call volume. By doing this, we can ensure that your calls are given the attention they deserve.