Glossary
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Script
Scripts are call-handling instructions for agents to follow. A script is used by an agent to help them through the call process. Scripts can provide the agent with what questions to ask the caller and how the message should be delivered.
At AnswerConnect, each account is custom scripted. This makes our service highly personalized for the client making us sound as though we were an extension of your company. Our account technicians work with our clients to create a script that makes thier calls flow smoothly.