HIPAA Answering Services

At AnswerConnect, confidentiality and security are extremely important. Our medical answering service representatives are trained professionals, and our answering service is HIPAA answering service compliant. To provide your staff and your patients with seamless medical answering service integration, AnswerConnect's representatives can answer the phone as if they are in your front office directly.

AnswerConnect's HIPAA answering service is staffed 24 hours a day, 7 days a week, including holidays. We can handle your medical answering service call-overflow during the day and provide backup after-hours, when your staffing levels are reduced. With AnswerConnect serving as your HIPAA answering service, you can address the needs of patients who wish to contact you outside of normal operating hours for emergencies or to set appointments.

While other services only offer touch-tone entry patient screening, AnswerConnect greets your callers with live, caring agents that can pre-screen your callers far more accurately than a computer. We can screen your potential patients to your specifications. Our state-of-the-art technology means that your screening criteria can be easily followed by our team.

Our call center utilizes the most up-to-date call-routing software and Voice Over IP (VOIP) technology to integrate traditional HIPAA answering service with all the benefits the Internet can provide. AnswerConnect's call monitoring and call routing, as well as voicemail delivery via email, mean that your HIPAA answering service can be managed securely and efficiently.

Our HIPAA answering service systems are designed with stability and security in mind. Our redundant systems assure that your calls will always be answered and that your sensitive information is safe. Our HIPAA answering service agents have instant access to important call handling information that you provide us, offering a seamless solution to your HIPAA answering service needs.