FAQs

You've got questions. We've got answers.

Plans & Pricing

You've got questions. We've got answers.

  • How do you answer our phone?

    We assign you a toll-free number, or you port your existing toll free, that then rings right through to AnswerConnect's Network Operations Center (NOC). Or, you call forward your existing local telephone number to a telephone number we assign to you.

  • Will you answer the phone with my business name?

    Yes! When your unique phone number rings through to one of our Business Support Associates, your company's information and customized script appears on the associate's screen with relevant instructions.

  • How do you know about my business?

    Our Client Services team asks many questions about your business during account set-up that we input into our Customer Relationship Management system that is stored on our internal databases. Every Business Support Associate will be able to see that information when he or she answers a call for you. Additionally, we staff and train multiple industry-specific customer care teams that deliver an extra level of expertise for our customers.

  • How do I sign up?

    You simply fill out a service agreement and we have you up in running in just a few days. Call 1-800-525-1315 and one of our Account Executives can help you get the exact support you are looking for.

  • How am I billed?

    Usage charges are calculated and billed on a calendar month basis, based upon In-call minute usage. You don't have to pay for 24 hour staffing, you only pay for customer time when the calls hit our system to the time we finish work on your behalf.

  • How much is your service?

    That depends on how many calls you receive and how long each call lasts. We charge most of our clients on a usage (or per minute) basis. Our Sales or Account Executive team works with you to estimate how many minutes you will use based on the number of calls you receive each day and how long we need to spend working for each average interaction. We then recommend an appropriate monthly plan. We also have a dedicated staffing option for those accounts that need staff exclusively assigned to work on their account. Billing works differently for dedicated staff.

  • How do you know an incoming call is for my business?

    Our Customer Relationship Management system recognizes the dedicated number we assign to you and routes that call to the appropriate team skillset. The Business Support Associate answering the call then focuses 100% of his or her attention on your account and the client calling.

  • How do I contact you when I need to make changes to my account?

    You can email Client Services at clientservices@answerconnect.com. Or call 1-800-525-1315 and ask for Client Services. If you send an email, please include your Account Number.

  • How do I get messages?

    We send messages via email, text, or fax. Your messages are also automatically posted to your online account. AnswerConnect clients are given online account access when they sign-up.