AnswerConnect is one of the only answering services that segments our Business Support Associates into industry-specific teams. We believe that certain industries require special attention and training in order for us to deliver superior client care. Some industry-specific areas we specialize in include:
- E-Commerce
24/7/365 multi-channel support for
e-commerce operations that entice and
lead customers to purchase. - Healthcare Services
Solutions for healthcare service providers such as doctors, hospitals, dentists, and pharmaceutical companies.
- Technology & Manufacturing
Technology providers and manufacturing companies depend on AnswerConnect for a wide array of answering services.
- Real Estate
Brokers, agents, and developers depend on AnswerConnect for back office support.
- Legal
Attorneys and legal professionals turn to Team Legal for our call handling expertise and professional demeanor.
- Finance & Insurance
Finance professionals and insurance brokers hire us to answer calls, web chats, and emails with poise and professionalism.
- Service Providers
From construction companies to repair professionals, we answer calls and separate urgent calls from routine ones.
- Marketing & Media
Marketing companies generate leads that we partner with them to capture, grade, and manage.
Business Support Associates begin their career on our general customer service team, Team Customer Loyalty. After positive managerial reviews and demonstrated professionalism, associates are offered the opportunity to complete additional training and join an industry team. AnswerConnect's industry training focuses on understanding the overall industry landscape. This training enables us to better understand and deliver on customer needs from simple message taking to lead generation.