Stay open 24/7 with a live answering service
AnswerConnect's capable and effective customer care and sales teams put a high priority on converting visitors, shoppers and callers into orders. For e-commerce operations, we know that when the phone rings a potential conversion is at hand.
We've designed a custom set of lead capture tools, named Active Response, which enable e-commerce operations to engage leads real time and follow-up with customers within seconds of an expressed interest to increase the likelihood of conversion. Our automated inbound and outbound lead management tools include Purchase to Call, Click to Call, and Register to Call.
By partnering with AnswerConnect, you give your customers service and support via phone, chat, or email. Your focused team is available to work 24 hours per day, 7 days per week, 365 days per year so that when opportunity knocks we are there to take the call. Our poise, tone, and positive attitude make your customers feels welcome and appreciated. Our team can efficiently place new orders or check on existing ones through your web-based interface connected to our CRM. Dedicated staffing is also an option for customers with substantial demand.
Nothing frustrates online customers more than being told you are closed for the day. AnswerConnect offers our phone support and brandable web chat as part of our standard e-commerce support package. The web chat interface can be branded with your colors, logo, look, and feel. Chat invitations can be proactively initiated on specified web rules (like number of page views or time on site) or customers can opt to chat at their choosing. Unlike many providers of chat software, we are also here to back the software, with trained and focused agents 24 hours per day, 7 days per week, 365 days per year.
We hire sales professionals and experienced customer care associates who increase your sales through availability and outstanding service. Based on your recommendations, we can upsell and cross-sell related product offerings while on the call. We store your custom scripts and product information in our web-integrated agent desktop that loads your website, company details, and specific instructions on each customer interaction. You're welcome to make changes to your account; and since our systems are cloud-based, changes are reflected across our system instantly with no need to update local apps.
Our in-house, design, project management, development and IT teams create and manage custom applications that few of our competitors can match. For example, AnswerConnect's innovative 2.0 release of our Switchboard call management and support system: