Web Chat

There are countless web chat software providers offering do-it-yourself support. How many times have you gone to sites and clicked to "Chat Now" only to be told that "No Operators are Available." Or worse, frequently visitors are told that "Chat Support is CLOSED for the day." The internet never sleeps, nor should you lose that opportunity to engage your customer when they are ready to speak.

Chat software is a dime a dozen...
We back our software with the key differentiator: People.

We back our web chat software with people. Trained professionals who answer chats, just as we answer calls, in your company name, per your specific account instructions. And, what's more we are staffed 24 x 7 x 365 because we know that in the game of service there are no closing hours.

• Click to chat:

  A button is integrated on your website which enables customers to initiate a chat with an AnswerConnect Business Support Associate 24 hours per day, 7 days per week, 365 days per year.

• Proactive web chat

  Proactively engage customers by automatically extending them an invitation to chat based on time spent on a particular web page, shopping cart size, location within your website, or errors.

• Click to call

  Online customers request an immediate return call from AnswerConnect's customer care team acting on your behalf.

Our effective software solution is free to AnswerConnect customers. What sets us apart from other chat software offerings is that we can deliver on something more valuable--24 hour service. Our development team creates a custom chat window branded with your logo and colors and then works with you to integrate it within your existing website. Your e-commerce operation pays for time spent with customers, not software. Our solution is Akamai-enabled and can integrate with several analytics packages including Google, WebTrends, Omniture, and Core Metrics.