When was the last time you heard a customer rave about your service? If compliments are few and far between and account retention is sliding downward, we invite you to try AnswerConnect's brand of customer care.
AnswerConnect's team strives to please your customers and boost profitability and stability along the way. We offer superior customer care via telephone, email, and web chat 24 hours per day, 7 days per week, 365 days per year for banks and credit unions. Even when your branch closes, our capable team takes messages, transfers calls, pages bank personnel, and processes applications. Your main telephone line or branch phone lines can be forwarded to our team at any time.
We train our team on basic financial terminology and rules so we're better able to speak your language. Your customers will experience the difference between hiring competent, educated Business Support Associates from AnswerConnect and the average answering service or outsourced call center solution.
Our team becomes an extension of yours. Information we gather about your company during account set up - including call handling protocols, offerings, and policies - displays on each associate's screen within seconds of the telephone ringing through to his desk. Our innovative system enables us to tailor call handling to your exact specifications.
Before joining AnswerConnect, potential employees are thoroughly screened during our exacting hiring process. We do this to ensure confidentiality and discretion across our organization - protecting your interests in the process.