24/7 live answering service for the financial industry
Bankers hours may be 9 to 5, but lending applications are filed 24 hours per day, 7 days per week, 365 days per year. AnswerConnect's team provides exceptional support 24/7/365 via phone, email, and chat for lending companies, mortgage brokers, and loan modification professionals. With our team approach backing your marketing campaigns, you can confidently run media buys 24 hours per day nationwide knowing educated personnel will answer incoming calls within a few rings instead of losing leads to voicemail oblivion.
Potential clients buy cars on Saturdays, research refinancing options on Sundays, and investigate commercial lending companies during their lunch hours. When someone can't find what they're looking for online, they'll call or run right to your competitors. Instead of ignoring these potential clients because the office is closed, choose AnswerConnect's team to step in when you cannot.
We can take a simple message or a full loan application per your scripted request. Once we have a lead in hand, we can page you, transfer calls, answer application questions, and qualify clients--again you decide. Our web-based CRM enables us to store specific information about your company's contact details, protocols, offerings, and services. Each time the phone rings, your company's call handling procedures - from the initial greeting to loan applications - are displayed on our associate's screen. Messages and applications are relayed to you in whatever form you prefer - from fax to email and SMS text messages. We can also input this same information right into your internal, web-enabled system.
AnswerConnect trains our Business Support Associates on industry-specific terminology and protocols. We strive to be an extension of your front office by demonstrating basic financial knowledge and professional demeanor. Each employee is screened prior to hiring so our clients can rest easier knowing we are investing heavily in selecting the best talent.
From auto loans and home equity lines of credit to refinancing, loan modification, and commercial lending, AnswerConnect's 24/7/365 live answering in your brand name gives you a real advantage over your competition. Mortgage brokers and other lending professionals rely on our 24 hour services to enhance their productivity and profitability.