Health plans are constantly challenged to improve benefits and service levels while maintaining or reducing costs. This difficult dilemma may seem unsolvable - forcing executives to choose where and how to cut to stay in the black.
AnswerConnect partners with health plans to acquire new members and retain current ones at competitive rates that won't force you to choose between quality and profitability.
Medical Contact Center Services for Health Plans include:
We help you acquire and retain members through answering eligibility, enrollment, and other non-medical inquiries 24/7/365. Our Associates enroll patients over the telephone or provide them with the information they need to choose an appropriate health plan.
Boost member satisfaction and retention through welcome calls, follow-up inquiries, and member surveys.
Your members contact you via phone, email, or web chat looking for a general physician or specialist. We provide them the information they need when they need it.
Friendly, competent associates ensure that your members reach a live person 24 hours per day, 7 days per week, 365 days per year. We target answering more than 90% of calls within 4 rings.
Proactive web chat and prompt email response enable you to both acquire and retain health plan members.
Great service differentiates you from competing health plans with comparable benefits. Particularly for Medicare health plan providers, customer care ratings have a dramatic effect on member retention. Our helpful attitude and innovative tools will boost you over and above your competitors.
Unlike a generic answering service or contact center provider, we train Team Medical Associates on HIPAA and medical terminology. We also seek employees with a background or interest in the healthcare field. Our rigorous screening and hiring process ensures that only dedicated, engaged people work on your behalf. We have one of the lowest turnover rates in the industry so the same associates on Team Medical will likely be working with your members year after year.
We typically charge on a consumption basis, so you're only paying for services as you use them. This efficiency alone greatly reduces costs as compared to staffing an internal 24x7 customer service center. We are better able to handle spikes in service with our greater scale, allowing you to scale up or down depending on your needs.