By the time a client calls, they're already in pain. From bodily injuries to economic crisis, distress or grievances, each claim should be handled with professionalism and respect. That's where AnswerConnect steps in. We provide personal injury lawyers and firms with competent, compassionate live answer telephone coverage 24 hours per day, 7 days per week, 365 days per year.
AnswerConnect's Business Support Associates will be standing by ready to take calls on weekends or in the middle of the night. Team Legal - AnswerConnect's legal industry specific customer care team - offers specialized telephone answering services beyond traditional call centers and specialty providers alike. Services include:
Before being assigned to Team Legal, AnswerConnect Business Support Associates must demonstrate outstanding customer care skills and complete industry-specific training. We train Team Legal's Business Support Associates on how to work best with legal clients - educating our team on legal intake, call scenarios, key industry terms, and effective soft selling techniques.
Team Legal handles cases regarding:
You determine how Team Legal manages client relations. From the initial greeting to each question asked during intake, our innovative computer system and flexible Business Support Associates put your personal stamp on every call.
Your rules specify which calls are urgent and which should wait. Urgent calls are transferred through to you or a specified contact. We're also happy to schedule, cancel, or modify appointments however you choose. We welcome you to change call handling protocols as often as you'd like.