Virtual receptionists to capture more leads
From lead management to legal intake, Team Legal's specialists partner with legal marketers to support their direct response efforts 24/7/365 via telephone, email, and web chat.
Your direct response marketing is an investment. Without competent professionals available to answer telephone calls, emails, and web chats 24 hours per day, 7 days per week, 365 years per year it will be wasted. Our people are our strongest asset. We start by hiring associates who are experienced in customer care and lead capture. Our recruiting team also looks for people with interest, background, or knowledge in the legal environment for our industry-specific team, Team Legal. After associates are hired, we continue to expand their skills through ongoing training and workshops. AnswerConnect offers both shared solutions (like Team Legal) and dedicated staffing for clients with greater needs.
Our IT development team works fulltime on improvements to our backend systems that help associates be more efficient and effective. Our custom sales tools enable Team Legal to qualify leads, rate leads, and make notes about specific client needs. AnswerConnect's Switchboard II - also designed and maintained by our internal team - makes call handling and management a more efficient process. Our cutting edge system routes calls to the appropriate Business Support Associates and automatically pushes information about your company (or clients), scripts, offerings, and protocols instantly to that associate's desk.
We have the right combination of people and technology to deliver the results you want. What happens next is up to you. From the opening greeting through to complicated legal intake, our services are bundled and customized to your needs. Every call is answered in your name or your client's name. We follow your call protocols. Intake and lead qualification are done to your specifications. We're capable of sending leads via email or fax PDF as well as posting information to your online client account. Entering leads directly into your internal, web-enabled lead tracking system is also possible through our Switchboard II tool.
Our poised, experienced team works 24/7/365 to support legal marketers nationwide. Contact AnswerConnect today 1-800-525-1315 to learn how we can dramatically increase the return on your legal marketing dollars.