Live Order Taking

Live order taking is a responsibility of an answering service that fields incoming calls and then processes orders based on the systems and instructions provided by the company they are answering calls for. In order to maximize the efficiency and effectiveness of live order taking it is important that the answering service be well trained and well prepared.

Many Internet businesses or businesses that use radio or television ads to sell goods or services rely on an answering service to handle their live order taking. A caller who is calling your answering service to place an order will make a snap decision based on the level of professionalism of the operator at the answering service.

The quality of the way their telephone call is handled is how the customer will view the overall quality of your business and that is why it is important to have an answering service that offers a very high level of service.

One important consideration is where the answering service is located. Many businesses that previously relied on overseas answering services are now using a domestic answering service in order to increase the level of communication and professionalism.

Answer Connect is an answering service based entirely in Portland, Oregon. We understand the role our answering service plays in your success and that is why we invest in the highest quality equipment, procedures and answering service staff.

Call the AnswerConnect team today at 1-800-525-1315, or register online for an overview of what we can do for you.