Our Medical Call Center Solutions Help Your Patients

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At AnswerConnect, confidentiality and security are paramount. Our medical call center teams are trained professionals, with HIPAA compliance standard. Providing your patients with a seamless experience, our medical call center representatives answer the phone as if they are in your front office directly, and provide any number of value added services, such as:

Patient Assistance

Live Call Transfering

Appointment Setting

Call Patching

...and much more.

AnswerConnect's medical call center is staffed 24 hours a day, 7 days a week, including holidays. We can handle your medical call center call-overflow during the day and provide backup after-hours, when your staffing levels are reduced. With AnswerConnect serving as your medical call center, you can address the needs of patients who wish to contact you outside of normal operating hours for emergencies or to set appointments.

While other services only offer touch-tone entry patient screening, AnswerConnect greets your callers with live, caring agents that can pre-screen your callers far more accurately than a computer. We can screen your potential patients to your specifications. Our state-of-the-art technology means that your screening criteria can be easily followed by our team.

Our reliable technology brings together a unique combination of features and security protocols to ensure that your medical call center calls are handled efficiently. This allows us the ability to monitor your calls in order to make sure every caller is cared for in a timely manner. We never put your callers on hold. Our technology assures that every call is handled by a qualified professional the moment the call comes into our medical call center.

AnswerConnect's medical call center services are equipped with systems that allow us to closely monitor call flow and accurately track your calls. We provide a scalable architecture to ensure that the calls going to our medical call center services are given the attention they deserve. Using both Linux and Windows platforms, AnswerConnect's Java-enabled call center uses redundant RAID servers to deliver reliable uptime capabilities. Our high-tech infrastructure sets us apart from other medical call center. We constantly work at improving our systems and take nothing for granted. As the industry changes, so do we. You can always count on AnswerConnect to stay ahead of the medical call center pack.