Business Answering Services

Our goal is to redefine what you expect from a first class telephone answering service provider. We start with outstanding people providing exceptional customer care and then support them with web-enabled, cutting edge technology that enhances their capabilities.

• Small Business Answering Service

  Answering services tailored to the needs of small enterprises.
• 24/7 Live Answering Service

  Live telephone support 24 hours per day, 7 days per week, 365 days per year.
• After Hours Answering

  Competent, live telephone answering nights, weekends, and holidays.
• Bilingual Services

  Team Bilingual speaks fluent Spanish and English to improve customer care and boost your business.
• Call Transfer & Routing

  Calls transferred and routed right to your team - whether they're in the office or out in the field.
• Urgent Call Handling

  Critical calls demand the utmost professionalism and a team ready to answer them.

• Lead Generation

  Our professional team qualifies leads based on your criteria and then prepares them for close.
• Virtual Receptionist

  Extend your capabilities and hours by hiring AnswerConnect as your 24/7/365 receptionist.
• Inbound Direct Response

  Capture leads and sales generated by marketing efforts 24/7/365.
• Inbound Sales

  Route sales opportunities to our Team Marketing & Sales and see our proven sales techniques.
• Lead Capture Tools

  Innovative, free inbound and outbound tools easily integrated into your existing website.
• Call Forwarding

  Forward calls from your office to ours whenever you aren't available to answer calls personally.

We customize our offerings based on your needs, from the initial greeting to urgent call handling and lead generation. Carefully selected Business Support Associates -- often with previous business answering service experience -- relay and note information with the poise and accuracy of your own personnel. We then deliver messages directly to you using a variety of available delivery options from email to voicemail to online access. If you prefer, we also offer options for transferring calls directly to your team.

We believe satisfied employees provide the best service. AnswerConnect offers our team professional development, flexible schedules, and competitive compensation. That combined with thorough employee screening has enabled us to keep turnover rates well below small business answering service industry standards. Experienced agents working with your clients, instead of constantly turning over new hires, is a huge advantage for our customers.

Reliable, consistent service and professionalism are just two reasons why many companies from sole proprietors to large corporations choose AnswerConnect for business answering services.