Inbound
Call Center Services

24 hour live answering and support by a
team of customer service experts.

Plans & Pricing

Call center customer service

If you're considering an outsourced call center solution provider, we've got your back. Our friendly, professional customer experience associates give you an instant customer service team. You get call center customer service 24 hours a day, or whenever you need the coverage.

We answer your inbound calls in your business name and follow a call flow we help you design. Whether you need a call center solution for taking messages, setting appointments, taking orders, or qualifying leads, we have the answer.


Benefits of call center services

Affordability

Our virtual call center as a service model is more efficient than trying to cover all your inbound calls in-house. You pay for a minute plan, just like with a cell phone. You use your minutes when you get a call.

If you get multiple calls at once, our receptionists are there to take them. You don't pay full time salaries, benefits, or space rent. Our clients find that our inbound call center services pay for themselves in increased business.

Flexibility

We offer a variety of plans and extra features such as interactive voice response (IVR), web chat, and additional toll free numbers.

If you're in a cyclical business, or you run marketing that temporarily boosts your call volume, you can adjust your plan accordingly. We aim to give you the quality call center solutions you need, and nothing you don't.

Accessibility

Every AnswerConnect account comes with Client Web Access, your online portal for managing your inbound call center services. On one convenient dashboard, you'll see how many plan minutes you've used for the month. You'll be able to see how many calls you've received and how long they lasted. Easy access to your data means you can plan ahead and respond to usage trends to make your AnswerConnect account work for your business.


Call center solutions

Get the advanced call center support services you need to grow your business. We offer a variety of inbound call center services to fit your needs.

When your customers and prospects call you, don't let the call go to voicemail. Our affordable virtual call center helps you be there to make the most of every opportunity.

  • Inbound services

    Live telephone answering services and support by email or chat, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.

  • Inbound sales

    Every call, email, or chat is an opportunity. Let us help you maximize your direct response efforts with cross-selling, upselling, and order management.

  • Dedicated agents

    Take your customer service to the next level with a team of customer experience associates to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers.

  • Lead generation

    Inbound communication means leads for your business. We offer lead qualification and management to help you make the most of your inbound opportunities.

  • Lead capture tools

    Follow up on website clicks, registrations, and purchases automatically with outbound calls from our customer experience associates.

  • Customer relationship management (CRM) integration

    Integrate with just about any CRM to push your inbound call data to your system. Say goodbye to tedious transcription, and hello to more leads and more sales.