- Answering Services
- Call Center Solutions
- Appointment Taking
- Order Management
- Online Client Access
- Web Chat Services
- Website Design
Companies - from Fortune 500 operations to small businesses - rely on AnswerConnect's call center solutions 24 hours per day, 7 days per week, 365 days per year to extend the reach of their brand. Beyond merely answering telephone calls, we closely monitor call flow and details to enhance your business operations.
- Inbound Services
24/7/365 live telephone answering service, email support, and chat support for:
Customer Service, Reservations, E-commerce Transactions, Retail Order Taking, Surveys, Tech Support, Help Desk, and Loyalty Programs.
- Dedicated Agents
A dedicated team of call center agents within our organization whose sole job is to support your operation. We manage the details from hiring and training to scheduling and compensation.
- Inbound Sales
Each call, chat, and email is an opportunity to increase sales. Our unique team approach maximizes your direct response efforts through cross-selling, upselling, and order management.
- Lead Generation
Inbound communication opens the door to cultivate leads. Our talented team offers Lead Qualification and Lead Management as part of our call center solution.
- Lead Capture Tools
Actively engage customers by offering online options for Click to Call and Register to Call. Follow-up on purchases with outbound Purchase to Call tools.
- Customer Relationship Management (CRM):
Innovative, SaaS-delivered toolset enables portability, flexibility, and enhanced customer communication.