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Customer Relationship Management

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AnswerConnect's web-based Customer Relationship Management (CRM) tool, Switchboard, is designed to be thin and deployable over a wide area network (WAN). Delivered via SaaS, Switchboard enables "go anywhere" portability with the structural advantages of a distributed client side architecture. Integration with your existing system is easy and possible because our proprietary solution should plug right into your in-house web-based toolsets.

We recognize that the world speaks through many channels, so AnswerConnect's Switchboard integrates calls, chat, click to talk, and event-based interactions into a common interface. Cutting edge call center systems utilize advanced call-routing, and real-time CRM technology to seamlessly infuse our call center services with live play-by-play detail of client and customer interactions.

AnswerConnect's customized Switchboard CRM solution helps our clients:

  • Manage the sales process more efficiently

  • Operate seamlessly in the office or on the road

  • Coordinate customer communication across channels

  • Reduce system downtime

Contact AnswerConnect's Team Marketing & Sales at 1-800-525-1315 or register for a free demo today learn how we partner with your efforts to increase profitability and productivity.

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Top 10 Reasons

to Choose AnswerConnect
  1. Make customer care you #1 priority.
  2. Leverage our talent to build your business.
  3. Customize our extensive services for your needs.
  4. Increase profitability with innovative tools.
  5. Capture opportunities 24 hour, 365-days a year.
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