Customer Care &

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Customer Care & Retention

Getting customers in the door is important. Keeping them coming back is more important. Caring for the customers you already have is an underrated tool of revenue growth. Successful businesses know that keeping customers, keeping them happy, and keeping them coming back, is far less costly than constantly attracting new ones. Providing top notch service inspires customer loyalty, improves customer retention and profitability.

AnswerConnect Business Support Associates are trained that caring for the customer is the essential first step in retaining the customer. We offer our services in a multi-channel platform to speak as it is most convenient for the customer--via phone, webchat, and email 24 hours a day, 7 days a week, 365 days a year.

We know that the equation for your success and ours is unparalleled customer care so that we all retain the customers who are calling. For our Business Support Associates, this means answering quickly and most importantly conveying a positive tone with each interaction, helping where possible, and being good listeners. From answering product specific questions to placing orders or issuing return merchandise authorizations, each interaction point is a place where we can care for your customers and work to retain their loyalty through service.

Embrace the customers in the channel of their choice. Speak their language. And maintain the voice of your brand with each interaction. These fundamentals are essential to all customer interactions. Whether communicating via phone, chat, or email, it's important to respond in your company's name to cement and retain your customer's loyalty to your brand. Our goal is that your customers experience a seamless transition from our team to yours - we hope we do such a good job that your customers don't know we are a service provider. We work to be an extension of the tools, materials, and branding you provide.

Our clients see solid results from our efforts. Whether you're looking to expand your internal customer care team or outsource your entire customer service department, AnswerConnect's professionalism and commitment to service will generate bottom line returns you can count on.