- Answering Services
- Call Center Solutions
- Appointment Taking
- Order Management
- Online Client Access
- Web Chat Services
- Compare Our Service
- Other Telephone
24 hour Operations Desk
Our dedicated Ops Desk monitors call flow, routing, and reporting with updates every 30 minutes. More »
QA Team providing daily Quality Assurance scoring
QA provides daily scoring of agents for tone of voice, speed to answer, and how instructions were followed.
Published performance statistics
We show you how we are doing each day so we can be accountable to being the best.
Quality, Quality, Quality. We work daily to get it right.
Many companies talk about quality, we monitor daily to insure quality on the following metrics:
Positive Quality Interaction Score
We rate our teams on their success in producing a positive interaction.
Tone of voice
Tone of voice is subtle, but the details matter to convey sincerity and service. We coach for tone.
Professionalism, empathy, courtesy
We rate Associates on being professional, empathetic, and courteous.
Quality outputs depend on quality inputs, we score our team on accuracy as a key component of quality.
Followed account instructions
It is not always easy to juggle accounts, we do it best when instructions are clear and measured.
Grammar, punctuation, spelling are valued here.
Nobody is perfect in these areas, but we work to minimize mistakes.
Requested complete information
Thoroughness gives the caller a great experience, we measure this to measure up.
Verification of information
Verification of details is worth the double-check.
Answering the call is the first step, delivering for the caller is second. We measure for both.
Did we make the caller smile?
The true quality experience leaves people happy. We measure for this mark.
Quality People are the essential ingredient to Quality Results.
Our Core Values
Our Core Values emphasize that the right people make all the difference. This is our first core value for a reason. We care a lot about who we pick.
Inhouse recruiters, focus on finding the best
Our outputs are only as good as our inputs, so we believe recruitment is the best place to get quality right. More »
A culture intent on keeping the best
We want to make work enjoyable. So top performers get the best options for flexible self-scheduling and work at home opportunities. More »
Feature rich to grow your business, as we know that is key to growing ours.
Online account access
Compare our account access tools and see that we have invested heavily in bringing you into our systems. More »
Web-Based Agent Desktop
With our web based architecture we can integrate with your web-services which is an advantage over local applications.
WebChat for a multi-channel world
Your customers want service via phone, chat, email, and web. With webchat our team can respond for your brand. More »
Active Response for quick response when opportunity knocks
We can respond on call, on web registration, on checkout, on email, on your digital cue. More »
(Beta) Sales CRM to manage your leads
We have an inhouse CRM to manage and convert your leads through the sales funnel. See how we can help you close the deal.
Adaptive Forms™ to script call logic with dynamic branching
Building scripts is both an art and science. We deliver complex branched results consistently.
Focused Teams set us apart, when yours is not a one size fits all world.
Our Team Approach seems obvious
But it is uncommon as it requires scale, technology, routing, training and specialists. A team focused on your industry outperforms generalists. More »
Team Marketing & Sales
Focuses on commerce, service, and small business. More »
From doctor offices, to healthplans, to medical clinics we focus on taking medical calls. More »
Yours is the business of law, we focus on delivering a high quality legal front office experience. More »
Se Habla Español. We speak your customers language to answer customer calls. More »
Team Tech Support
If your business is technology, we are your answer. A focused team answering for technology companies. More »
Core values are critical to building a common vision.
We hope these values enable us to provide uncommon results. Here they are: