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What do our clients say about AnswerConnect? | | At Ticor Title Insurance Company, it is very important to us that our call answering provider understand the value of our customer contact. We knew exactly what we needed in a service provider and the team at AnswerConnect has proven to be very dedicated to continually improving the quality and consistency of our service. Our Client Services Representatives have been very friendly and available to make account changes and address any concerns we have in regard to the account. Overall, our clients can reach us more consistently and we are very pleased with AnswerConnect. | | | Sheri Stewart, Area Agency Coordinator | Ticor Title Insurance Co. | | | "Working with the AnswerConnect team has been very easy for us. Their team is very helpful and assessable; we just know they will be there to address any questions we have.
AnswerConnect went above and beyond in making themselves available to us in the setup process and really worked to understand our problem, as our office manager is out of the office very regularly and we need our phones answered consistently to keep the office running more efficiently. AnswerConnect demonstrates complete ownership by providing out-of-office or overflow call management and provides Bach and Clark exactly what we need; better client communications and excellent service quality." | | | Laura Hurley, Office Manager | Bach and Clark Architects | | | "After a great amount of research, I found the AnswerConnect team to be the most technically capable and they offered the best communication overall. They really took the time to make sure all scripting and specific account changes were taken care of, a very good team to work with. As a Mortgage Consultant, I need my inbound callers to feel connected to my business, and making sure my clients receive the kind of attention they need is not easy. AnswerConnect's service quality and dedication to excellence means my clients are treated exactly as I expect them to be - and that important connection I make with them on the phone is nurtured." | | | Marcos Mena | MSN Funding Group | | | "As an information services provider, having phone and tech support coverage around the clock is critical, and working with AnswerConnect has been great. Their Client Services Department addresses our questions promptly and we?re not passed around from one person to the next. Maintaining a single point of contact for sales, service and tech issues has really been fantastic as we now have exactly what we were looking for in around-the-clock phone support." | | | Angelique Bianchini | Softech International | | | "In restarting our organization, we were looking to ensure our availability and with a 24-hour answering service. In working with AnswerConnect we really got much more than we expected. The service quality and superior communication skills of the team make them a true extension of our office. The peace of mind in knowing our clients will receive the best service available at all hours is really priceless to us. In fact, I have referred a number of my personal business associates to AnswerConnect because the quality, flexibility and 24-hour coverage just makes sense." | | | Ronald Mary, President | Technova Group Inc. | | | "At the Mid Atlantic Crossroads, our engineers need to be available around the clock, 24 hours a day. AnswerConnect has really done a good job of distributing our after-hours dispatching calls consistently and their follow-through is excellent. Getting hold of and dispatching the call to an available engineer in the middle of the night can be a real challenge. We are very pleased by how silently and efficiently AnswerConnect operates, as we have had years of first-rate, trouble-free service." | | | Daniel Magorian, Operations Manager, | Mid Atlantic Crossroads |
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