Utility Answering Services

AnswerConnect's utility answering service is staffed 24 hours a day, 7 days a week, including holidays. We can handle your utility answering service call overflow during the day and provide backup after-hours, when your staffing levels are reduced. By letting AnswerConnect be your call center customer services solution, we can help you address the needs of customers who reside in multiple time zones or simply wish to contact you outside of normal operating hours.

Our utility answering service representatives are highly trained in the art of customer service. To provide your customers with seamless utility answering service integration, AnswerConnect's representatives will answer the phone with your company name and treat your callers as if they were our own customers. It will be as if your customer has reached your front office directly.

We realize that your calls are vital to the success of your business, and they are vital to us as well. AnswerConnect's operators can treat your callers as if they were our own. Our goal is to make them feel as though they've reached your front office, providing a seamless and transparent utility answering service solution.

If you anticipate a high call volume, rest assured that our utility answering service systems allow us to closely monitor call flow and track your calls. Using these systems, we can provide a scalable architecture to ensure that calls going to your outsourcing call center are given the attention they deserve.

Using both Linux and Windows platforms, AnswerConnect's Java-enabled call center uses redundant RAID servers to deliver reliable uptime capabilities. Our high-tech infrastructure sets us apart from other utility answering services. We constantly work at improving our systems and take nothing for granted. As the industry changes, so do we.