Web Enabled Call Center

AnswerConnect's web enabled call center is staffed 24 hours a day, 7 days a week, including holidays. We can handle your web enabled call center call overflow during the day and provide backup after-hours, when your staffing levels are reduced. By letting AnswerConnect be your call center customer services solution, we can help you address the needs of customers who reside in multiple time zones or simply wish to contact you outside of normal operating hours.

Our web enabled call center representatives are highly trained in the art of customer service. To provide your customers with seamless web enabled call center integration, AnswerConnect's representatives will answer the phone with your company name and treat your callers as if they were our own customers. It will be as if your customer has reached your front office directly.

Our operators provide your customers with the highest level of web enabled call center customer service in the industry. We strive constantly to satisfy every customer. Our staffing practices focus on recruiting only the most qualified web enabled call center agents. You can be assured that we always focus on making every web enabled call center count.

Our call center utilizes the most up-to-date call-routing software and Voice Over IP (VOIP) technology to integrate traditional web enabled call center with all the benefits the internet can provide. AnswerConnect's call monitoring and call routing, as well as voicemail delivery via email, mean that your web enabled call center can be managed securely and efficiently.

Using both Linux and Windows platforms, AnswerConnect's Java-enabled call center uses redundant RAID servers to deliver reliable uptime capabilities. Our high-tech infrastructure sets us apart from other web enabled call centers. We constantly work at improving our systems and take nothing for granted. As the industry changes, so do we. You can always count on AnswerConnect to stay ahead of the web enabled call center pack.