When companies want to add a virtual receptionist, they often think of it as an extra cost. But in reality, adding virtual reception to your team saves you money, especially when compared with a full-time, in-house receptionist.
Remote receptionist services can supplement a traditional office team. Or, you can build a complete virtual office so you can work from anywhere. Either way, a virtual receptionist can be a very cost-effective way to provide the great service your customers expect.
Here are seven ways virtual reception can save your business money.
According to Glassdoor, the national average receptionist salary is $24,280. That’s for one full-time employee, who works eight hours a day. But business owners know that commerce doesn’t just happen from 9 to 5. To cover your phones 24/7/365, you’d need multiple receptionists working full time.
For a few hundred dollars a month, you can get remote receptionist services around the clock, including weekends and holidays.
A study of the cost of employee turnover by the Center for American Progress reports that replacing an employee who makes less than $30,000 costs 16% of the worker’s annual salary.
Using the average receptionist salary in the U.S., that means you’ll spend about $3,885 just to find and hire a receptionist. With a virtual receptionist, you don’t have to worry about recruiting or retention. We take care of that for you.
When you add a receptionist to your team, you don’t just have to pay for recruiting. You have to train them. That takes time away from more important tasks. A virtual receptionist service like ours has already developed a training program, and tested it on thousands of businesses in a wide variety of industries.
The worst part about the expense of hiring and training a new employee is that there’s no guarantee how much return you’ll get on that investment. Your receptionist can quit any time, leaving you to start the process, and the spending, all over again. With a virtual secretary, you don’t have to worry about turnover. We have hundreds of vetted, trained receptionists ready to help your customers.
Hiring an employee to work in your office means you have to supply them with the equipment they need to do their job. For a receptionist, that probably means a desk, a chair, a computer, and of course a phone. When you partner with a virtual receptionist service like us, we take care of all that. Our receptionists have everything they need to get to work for you right away. You don’t have to set them up, and you never have to replace anything, either.
Speaking of the equipment your in-house receptionist needs, where are you going to put all that? The national average cost for office space in a high-rise building is $43.79 a square foot. And while that cost varies widely depending on the location and type of building, it’s probably not free.
Adding an employee means you need a larger office than you would otherwise. Wouldn’t you rather dedicate your precious space to an employee who works on your core business?
A virtual receptionist is also more productive than an in-house employee, for a couple of reasons. For one thing, it takes time for a new employee to get up to speed. Professional virtual receptionists already know the software we use to take and route your calls. They do this all day, every day.
Secondly, you have to pay your in-house receptionist whenever they’re on duty, even if no calls are coming in. Naturally, you’ll be tempted to give them something else to do in those situations. But then, they won’t be ready to take your calls. There’s a better way.
With a virtual receptionist, you pay for a pool of minutes. If you get three calls at once, they all get answered simultaneously. If no one calls you for an hour, you don’t use any of your minutes. A live, professional person is always ready to answer your calls, but you only have to pay for the minutes actually spent on your customer service.
There’s another way a virtual receptionist saves you money. This might be the most important of all, but it’s often overlooked.
How much is your time worth?
If you’re spending time hiring and training a receptionist, you aren’t working on your business. If you’re answering your own calls, you aren’t working on your business, and putting in place the strategies that will help you grow.
As a business owner or manager, your time is incredibly valuable. There are things only you can do for your company. Answering the phone isn’t one of them.
Ready to get started?
Want to learn more about how a virtual receptionist can make your office more efficient and save you money at the same time? Check out our answering service plans and get in touch with us!