The Bukowsky Law Firm in Missouri specializes in criminal and traffic law. In each case, they carefully develop a strategy to deliver their clients the best possible results. In turn, they wanted to provide the best possible customer service to their clients, regardless of what time of day they needed assistance. “As we all know, the police do not arrest people solely between 8am-5pm.” said Brandy Cook at The Bukowsky Law Firm. Their firm, like so many others, “want to be available to clients when they need assistance.”
The Bukowsky Law Firm originally contacted us to assist with calls while the Office Manager, Brandy, was on vacation and simply to “take messages.” Several months later AnswerConnect is helping them in more ways than they originally expected. Utilizing a customized script, AnswerConnect is able to identify emergency phone calls and to text and email important messages right away. Brandy noted that when clients “are being interrogated or need after-hours or emergency legal advice, we would like to be able to assist them.” Having an after hours answering service has allowed the firm to be there when their clients need them most.
As we all know, the police do not arrest people solely between 8am-5pm. Having an after hours service allows the firm to serve clients around the clock.
Unexpected benefits come from the places you’d least expect them. Brandy stated “the extra business generated due to our after hour and weekend availability exceeded our expectations.” Doesn’t get much better that that! Considering that Google now shows hours of operation in their Internet search results, imagine how much new business could be lost by not being available 24/7/365.
Benefits and customer service come in all shapes and sizes. The Bukowsky Law Firm has been able to better serve clients just by having the calls answered at 2am. How might an answering service help your business serve it’s customers?